01. Who this policy covers
ANKUK Developers LLP, trading as ANKUK Developers, provides UKOG. Our business address is House 28, Street 9, Lane 6, Sector B, DHA 2, Islamabad, Pakistan. You can reach us at contact@ankukdevelopers.com or +92 316 5068553.
This policy applies to UKOG subscriptions purchased directly from us. Please review it with your order confirmation before authorizing payment. Separately agreed custom services have their own disclosed delivery and cancellation terms. Mandatory rights under applicable law are not excluded.
02. Upfront billing and automatic renewal
UKOG Pro is PKR 1,000 for one month, PKR 5,100 upfront for 6 months (equivalent to PKR 850/month), or PKR 8,400 upfront for one year (equivalent to PKR 700/month).
Subscriptions renew automatically for the selected period—monthly, every 6 months, or yearly—after you authorize recurring billing. Cancel before the next renewal date to stop the next charge.
The full selected period is paid upfront: PKR 1,000 for a month, PKR 5,100 for 6 months, or PKR 8,400 for a year. The lower monthly equivalents for longer plans are not monthly instalments. Applicable taxes and the final total are disclosed before authorization. All plans include the same Pro assessment, UKSG, and report-creation features. This website does not start a subscription.
Unless you cancel before your next billing date, the next payment for the selected subscription period becomes due under the recurring payment authorization you accepted. We explain any proposed price change before it applies, so you can decide whether to continue or cancel.
03. How to cancel
Email contact@ankukdevelopers.com from your registered email address with the subject “Cancel UKOG subscription”. Include your account email, clinic name, and invoice or subscription reference if available. You can also call +92 316 5068553 for help with the request. We may need to verify your authority over the subscription.
Send your cancellation before the next billing date shown in your order confirmation. A valid request received before that date stops that renewal, even if our acknowledgement is sent later. If a renewal has already been processed, cancellation applies to the following renewal. We aim to acknowledge requests within 3 business days and confirm the end date in writing.
There is no cancellation fee. Pro access continues until the end of the paid subscription period. Uninstalling the app, stopping use, or asking to delete personal data does not by itself cancel recurring billing; please send a subscription cancellation request.
04. No refunds for paid subscription periods
We do not offer discretionary refunds, prorated refunds, or account credits for paid subscription periods. This includes unused days or months, partial periods, a change of mind, or cancellation after a renewal has been processed. This applies to monthly, 6-month, and yearly plans.
Please request a demonstration and confirm suitability, supported devices, available features, and onboarding arrangements before subscribing. If a feature or access requirement is important to your clinic, ask us to confirm it in writing before payment.
This policy does not restrict a remedy required by applicable law, including any mandatory remedy for non-delivery or a service that materially differs from the agreed description. It also does not permit us to retain a confirmed duplicate or incorrect charge.
05. Incorrect charges and service complaints
If you believe you have been charged twice, charged after a timely cancellation, billed an incorrect amount, or have not received the agreed service, email us promptly. Include the payment date, amount in PKR, transaction or invoice reference, and a short explanation. Do not send full card details, PINs, passwords, or one-time codes.
We aim to acknowledge the request within 3 business days and provide a review outcome within 7 business days after receiving the necessary information. We may need confirmation from the payment provider. If more time is needed, we will explain why and keep you updated. You can request a further review by replying with additional information.
06. Required refunds and billing corrections
Where a refund is required by applicable law or a duplicate or incorrect charge is confirmed, we aim to initiate the required payment correction within 10 business days after confirmation and necessary payment checks. This is an exception for required remedies and errors, not a general refund entitlement for unused time.
Amounts are normally returned to the original payment method in the original payment currency, PKR. If that route is unavailable, we will agree an alternative with the original payer. Your bank, wallet, or payment processor determines when the amount appears. We will provide an available transaction reference and help investigate delays.
07. Returns and exchanges
UKOG is a mobile app with digitally delivered Pro features. There are no physical goods to return or exchange, no courier return process, and no return shipping charge. Please do not send items to our business address. Subscription changes and access issues should be discussed with our support team.
08. Clinic records and cancellation
Before your access ends, contact us about the report or record access arrangements available for your clinic. Cancellation concerns billing and does not automatically delete clinical records or remove record-retention obligations. Any retention, export, or deletion request must follow the clinic’s permissions, applicable obligations, and the relevant data-handling arrangements.
Business days in this policy mean Monday to Friday, excluding public holidays in Pakistan.